Desktop support
We at TM Software realize that we are first and foremost servicing people. We are technical specialists and do everything in our power to ensure that the technology is up and running but realize that we are nonetheless servicing people. Our goal is, and will always be, to ensure that the user is pleased with the service we provide and can work without any technical problems. Therefore our customer centre is operates 24/7, all year round.
Flexible and personal service
We realize that working hours vary; that the operation of international companies is not fixed on one time zone. Now, companies have also placed greater emphasize on flexible working hours, which of course reflects in TM Software offering flexible service. The Customer Centre of TM Software holds the best available specialists and we emphasize on solving most problems within one phone call. You can also contact us via E-mail, which will directly be received by our service system, ensuring that solutions will be found to the problems ASAP, all according to priorities and importance. No matter how we receive the problem notification we ensure that this has as little as possible effect on the user’s work efficiency and focus on solving the problem ASAP. The specialists at TM Software’s Customer Centre work according to the ITIL- service management system and procedures and progresses are used to maintain the best available service level.
We can also offer our customers to have onsite technicians who can solve any problems and be close by in case users need assistance. There are many levels of the onsite service, which you can choose from all according to your needs. We always focus on ensuring the problem solving ASAP and to cause the least hassle for the user. Customers who have signed up for this service have both saved enormous amount of money, which they would have spent on a salary of their own technicians, and gained access to multi-levelled technical experience and expertise of TM Software’s specialists. This experience and expertise can not be attained within a small computer department but it brings valuable knowledge into TM Software which makes our specialists qualified to point out new solutions and ways to lower operation cost even more.
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